Partnering with your team for patient flow project
success
From the initial discovery meeting to post implementation
support, StatCom works closely with your team to ensure the ongoing
success of your hospital patient flow project. We evaluate your
patient throughput carefully, from admissions to discharge, to
determine potential bottlenecks, and provide recommendations on how
to improve performance using StatCom's Hospital Operating
SystemTM solution.
StatCom applies a multi-phased project approach, working closely
with clients. Our team is composed of clinicians, as well
as highly trained healthcare engineers experienced in system
interfaces, technology, and project management. Our project team
involves client staff in the design process, and they manage the
configuration and software product build.
- Operational Discovery Audit - Implementation
and design begins with a thorough 2-day, on site Discovery. During
the discovery we interview every level of the organization
including front line staff, managers, and executives. The results
from this comprehensive review are presented with analysis back to
the hospital's key decision makers and executives.
- Project charter - Prior to initiating the
project kick-off StatCom works with the client to complete a
project charter with scope and resources clearly outlined. Our
unique methodology allows us to execute on our jointly created
project goals while maintaining clear and consistent communication
channels.
- Implementation strategy - Several design
processes are run in parallel to maximize the timeline while
minimizing the load on client staff. Current state to future state
process analysis and mapping, interfaces, training, and hardware
are all initiated at kick-off. We outline when and how much
involvement we require from client resources and clearly
communicate client responsibilities throughout the
implementation.
- Testing - To ensure process integrity, testing
is ongoing as we familiarize the client with the product and
configure their specific processes into the application. Unit and
integrated testing processes are mapped out for the client and
completed in close partnership with StatCom's implementation and
engineering teams.
- Education - StatCom uses a train-the-trainer
education strategy to ensure our clients have the knowledge needed
to take full advantage of our products and continue their process
improvement initiatives post-go live.
- Post implementation - StatCom and the client
evaluate processes to ensure that they are functioning as intended.
Reports and dashboards are adjusted as necessary to optimize
operations. Once the client is live, we transition them to customer
support.
StatCom support doesn't end after implementation. Our team
partners with you in continuing the success of your operations
improvement. StatCom uses a three tiered support approach to handle
triage, problem determination, and resolution of all issues
reported through our call center. Our client services team features
systems-trained technical support analysts and operations leaders
who provide fast, reliable solutions to client requests.
As part of StatCom's Licensed Software Support Agreement, every
client receives access to live, 24 x 365 support from StatCom. We
offer a single point of contact for all service requests, as well
as a robust support process to ensure that requests are triaged
properly and that no request falls through the cracks.
For more information, contact us at support@statcom.com.