Case Study White Paper: Mercy St. Vincent Medical Center

Hospital Operating System - Unleashing Throughput Potential

Mercy St. Vincent Medical Center, a 400+ bed teaching hospital in Northern Ohio, is the critical care regional referral and teaching center within the Mercy Health Partners (MHP) system.

One year after engaging with StatCom and linking disparate patient care activities into one interconnected hospital operating system, Mercy St. Vincent achieved significant results:
   > reduced their ALOS by 14.3%
   > lowered their direct costs by $8.6 million
   > increased their admission volume by 11.2%

The Mercy St. Vincent case study demonstrates that a hospital will not be able to manage throughput for the achievement of its purpose until it becomes a system of interconnected activities. The outcome of this connection is more predictable service delivery, consistent quality and performance outcomes, and improved patient, provider, and staff satisfaction.

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