November 2009

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'Meaningful Use' Explained
Neil Versel's Healthcare IT Blog
A pumpkin pie perspective on meaningful use for. Scroll down to November 5.
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MGMA to Feds: Pilot Meaningful Use
Joseph Goedert, Health Data Management
The federal government should conduct a small pilot project with a number of vendors and a variety of physician practices before incentive programs for meaningful use of electronic health records start, the Medical Group Management Association recommends. The pilot would ensure that the process of demonstrating meaningful use is achievable and practical, the Englewood, Colo.-based association said in a recent letter to David Blumenthal, M.D., national coordinator for health information technology. "This pilot could assist in determining potential roadblocks to program success and identify solutions to those roadblocks."
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Patient Satisfaction Increasing at Hospitals Nationwide
Heather Comak, Health Leaders Media
Patients were more satisfied with their care at inpatient facilities than during any of the previous six years, according to a new report from Press Ganey Associates, Inc. The survey also found that patients were more likely to recommend a facility at which they'd received care to family and friends.
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Are Our Elected Leaders Chasing The Wrong Healthcare Dream?
Alyn Ford, Hospital Operating System Musings
Perhaps our elected leaders are chasing the wrong "system aim." The white paper Hospital Operating System - Unleashing Throughput Potential references the importance of system aim, an idea popularized by Deming. What if our leaders altered their approach and pursued affordable delivery of care rather than coverage as our system aim for healthcare? Would we be taking a different course of action?
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And more on how a Hospital Operating System can transform hospital operations.
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No Hospital Savings with Electronic Records: Study
Susan Heavey, Reuters
New electronic record systems installed in thousands of U.S. hospitals have done little to rein in skyrocketing healthcare costs, Harvard University researchers said in a study. A review of roughly 4,000 hospitals from 2003 to 2007 found that while many had moved away from the paper files that still dominate the U.S. healthcare system, administrative costs actually rose, even among the most high-tech institutions.
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And additional comments in Healthcare IT News from four health leaders.
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Clinic with Two Doors, A Symbol of Two-Tier Care
Bill Dedman, MSNBC
In America, you get what you pay for. Those who pay more get better service. That's the way it is in restaurants, and in health care, too. But imagine a restaurant with one kitchen, one chef, but two doors and two price lists. That's the model of health care that some doctors are practicing.
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Making IT Investment Decisions during Economic Uncertainty
John Tempesco, Advance for Health Information Executives
During a time of economic uncertainty, health care institutions face tough decisions. Should we put healthcare technology infrastructure upgrades on hold? Delay new technology purchases? Cut back on the scope of new initiatives to live within shrinking capital budgets? The process of selecting and implementing health information technology (HIT), while daunting, can yield improvements in organizational and provider efficiency, effectiveness and quality of care that results in bottom-line benefits greater than those achieved by delaying infrastructure upgrades. Ultimately, this decision falls on the CFO's shoulders.
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7 top technologies to watch in 2010
Diana Manos, HealthcareITNews
Electronic medical records and genetic testing are at the top of ECRI Institute's recently released list of technologies to watch in 2010. The list could help health plan executives decide which technologies they should prioritize, the institute said.
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Candid Reflections on Bad Behavior
Dr. Kenneth H. Cohn, Hospital Impact
I have been thinking a lot about the 2009 ACPE Doctor-Nurse Behavior Study, which surveyed 2,124 physicians and 696 nurses. It found that nearly 85 percent of respondents experienced degrading comments at work, including yelling (73 percent), cursing (49 percent) and refusing to work together (38 percent). As I wrote in my first book, Better Communication for Better Care, confronting a physician creates fear, but in retrospect, we all benefit from early intervention to avoid lapses in patient care suffers and even burnout.
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What's the Truth About Your Hospital's Financial Health?
Philip Betbeze, Health Leaders Media
Only you know the truth about your hospital's health. But generally, hospitals are struggling or just fine, depending on whose study or survey methodology you believe. Within the past week, two respected organizations-the American Hospital Association and Thomson Reuters-have come out with a survey and a study, respectively, that seem diametrically opposed to each other's conclusions.
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Why Do Some Hospitals Successfully Implement EHRs and Others Fail?
Carrie Vaughan, for HealthLeaders Media
An interesting column from my colleague Carrie Vaughan. Turns out one of the CIOs she talked to recently didn't discuss technical expertise or fancy features as key to the successful implementation of an EHR. It's all about governance. Even CEOs can learn something from her conversation with Chuck Podesta, senior vice president and chief information officer for Fletcher Allen Health Care, about its conversion to an EHR.
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Senate Retains Tighter HIPAA Transactions
Joseph Goedert, Health Data Management
The consolidated Senate health reform bill includes language to significantly tighten the HIPAA transaction standards and other administrative simplification provisions. Senate Majority Leader Harry Reid has released the 2,074-page bill, which marries provisions of legislation from the Health and Finance Committees. The Patient Protection and Affordable Care Act is available at http://reid.senate.gov/.
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Another New Frontier
Larry Wellikson, MD, FHM, The Hospitalist
More and more, hospitalists have a leading role in improving the function of the hospital as a cohesive force in the healthcare community. Hospitalists are active in performance-improvement strategies, both in the implementation as well as the measurement and reporting of outcomes. Hospitalists are expected by other hospital health professionals to actively participate in the team approach to healthcare. As hospitals work to reinvent themselves to meet the challenges of the 21st century, whether driven by The Joint Commission, insurers, the business community, or government, the C-suite sees "their" hospitalists as part of the calculus for change.
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Survey: Hospital Spending Shows Signs of Stabilizing
HealthImaging.com

Hospital capital spending in 2009 may end up a bit higher than originally projected-and procedure decline expectations are moderating--based on the findings of October's installment of MEDACorp's quarterly hospital administrator survey, conducted by the Boston healthcare investment firm Leerink Swann. The MEDACorp survey, for the first time since October 2008, noted a trend toward smaller projected capital budget declines at participating hospitals.
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Pink Gloves Dance - Video for a good cause
Emily Somers created, directed and choreographed this video in Portland last week for her Medline glove division as a fundraiser for breast cancer awareness. I don't know how she got so many employees, doctors and patients to participate, but it started to really catch on and they all had a lot of fun doing it. When the video gets 1 million hits, Medline will be making a huge contribution to the hospital, as well as offering free mammograms for the community. Please check it out. It's an easy and great way to donate to a wonderful cause, and who hasn't been touched by breast cancer?
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From the C-side

Exclusive Interview: Lessons from Wayne Sensor's Fall at Alegent Health
Philip Betbeze, HealthLeaders Media
I've gotten huge response from my column last week about the difficulty of large-scale culture change at hospitals and health systems, epitomized by the sudden resignation of Wayne Sensor as CEO of Omaha's Alegent Health after two physician confidence votes went against him. Much of that response has been in support of Sensor, some has been in support of the docs, and almost all has been off the record or otherwise anonymous. "There are probably not a lot of CEOs who would be comfortable talking about this," Wayne Sensor told me earlier this week. "But my greatest desire is to help others who wish to lead transformation." Sensor wanted me to share with other hospital executives the five main lessons he's learned on this difficult journey.
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Lots of Baby Steps Beat Occasional Giant Leaps
HarvardBusiness.org, The Change Master blog
Quit waiting for transformative breakthroughs and focus on small, fast improvements to stay ahead of the pack, suggests Rosabeth Moss Kanter. "Steady progress -- step by single step -- can win internal support and the external race for share of market," she writes. "Especially if you take each step quickly."
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Is Everyone In Your Team On The Same Page?
IndustryWeek
Alignment is the essence of good management, but how can you tell whether everyone in your team is united? Executives shouldn't simply assume that everyone understands their company's goals, Gaurav Gupta writes. Even when there's no open disagreement between employees, it's vital to spend time and energy making sure that everyone is pulling in the same direction.
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Don't Let Difficult Conversations Catch You Off Balance
HarvardBusiness.org, How We Work blog
Active communication is the key to handling awkward conversations, says Peter Bregman: ask lots of questions, actually listen to the answers and repeat what you're told to make it clear that you're paying attention. If you can make genuine communication your instinctive response to conflict, says Bregman, you can defuse most situations before they spiral out of control.
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